Updated: Dec 19, 2017
With a passion for helping others and making guests smile, Bell City’s right-hand man Nathan shares with us his top travel tips for first-time visitors to Melbourne, and his inspirations working in the hospitality industry.
What does a day in the life of Nathan involve?
My motto is ‘early to bed and early to rise makes a man healthy, wealthy and wise’. As Bell City Chauffeur, no two days are the same. My day generally consists of driving clients to and from the airport, greeting guests at the door and helping them with their luggage, assisting at reception when needed, unloading trucks and driving the Bell City shuttle bus. Everyone helps each other at Bell City, we’re like a family.
How did you get into the hospitality industry?
After leaving high school I was given the opportunity to complete a traineeship in hospitality, where I undertook placement at the Rockman’s Regency Hotel (now known as the Melbourne Marriott). I then went on to work in the transportation industry and crane operating, returning to hospitality a couple of years ago, at Bell City. I knew I would somehow return to hotels, it’s always been my passion.
What do you love most about your job?
I honestly love all aspects of my job, but if I had to pick one thing it would be the rewarding feeling helping a person in need. Making someones day is what motivates me in the hospitality industry.
What is the most interesting story from working at Bell City?
A lot of my clients tell me they were born at Bell City (previously PANCH Hospital). It still takes me by surprise!
Have you met any celebrities during your time working in hotels?
I was part of a small team that welcomed Prime Minister John Howard to the Rockman’s Regency Hotel. Before his arrival we were given a federal police check and extra training; the security was tight. I was asked to hold the umbrella over Mr Howard on arrival and escort him to his hotel room.
What are 3 things we wouldn’t know about you?
1. I collect antiques 2. I play basketball 3. I’m also a rapper
Where would you take a first time visitor to Melbourne?
– The famous Great Ocean Road – Ghost tour of the CBD – A hot air balloon ride over the Yarra Valley at sunrise – Melbourne Zoo – Sovereign Hill, Ballarat. It’s like stepping back in time to the gold rush!
What is your favourite thing about living Melbourne?
I love Melbourne’s multiculturalism. It really is the most liveable city in the world. I’m half Italian, half Indian, and I fit in perfectly! I love the street art and laneways, especially on Brunswick Street in Melbourne’s north.
What advice would you give someone wanting to work in the hospitality industry?
If you’re the sort of person who likes getting up at the same time in the morning, having the same breakfast, putting on a suit and tie, and then catching the same train to the same office, day after day, then the hospitality industry probably isn’t for you. It involves a great deal of variety; not only in terms of the hours you work, but also the work you do during those hours.